Talks & Presentations

UX Scotland — 2025
The Forgotten Art of Field-Based User Research

UX Scotland — 2024
How Service Design Is Helping to Eliminate Hepatitis C (further updated)

UX Healthcare (Berlin) — 2023
How Service Design Is Helping to Eliminate Hepatitis C (updated)

UX Healthcare (London) — 2023
How Service Design Is Helping to Eliminate Hepatitis C

Tech Circus / UX Crunch — 2021
Authentic Leadership (Live Panel)

Sabio: Disrupt — 2020
Experience by Design

UX Healthcare (London & Amsterdam) — 2019
Optimising Dementia Diagnosis (Using big data & design thinking to drive early intervention)

Sabio: The Art of CX — 2018
User-Centred Transformation

Together We’re Better Conference — 2017
Tactics for Transformation

Google Launchpad (Campus London) — 2016
UX Day Opening Keynote

UX Bristol — 2012
The Ultimate UX Team (Consistency & collaboration)